TALENT MANAGEMENT STRATEGIES AND ORGANISATIONAL RESILIENCE IN THE QUICK SERVICE RESTAURANTS (QSRs) IN RIVERS STATE, NIGERIA

Abstract

This study examined the effect of talent management strategies on organisational resilience in the Quick Service Restaurant (QSR) segment of the hospitality industry in Port Harcourt, Rivers State, Nigeria. The descriptive survey research design used the cross-sectional strategy to obtain primary data from the respondents. The population consisted of senior staff (from supervisory level) working in five major QSRs operating in the Garden city of Port Harcourt, Rivers State, Nigeria. A sample size of 100 employees was determined and used for the study. The primary data was collected using a well-structured questionnaire which was distributed to the respondents using purposeful sampling method. Statistical analysis with Multiple Regression analysis revealed that only three out of the five talent management strategies (talent recruitment, talent development and talent placement) had significant influence on employees’ adaptive capability which served as a measure of organisational resilience while two of the dimensions (talent attraction and talent retention) had insignificant effect on employees’ adaptive capability. The study concluded that talent management initiatives play significant role in influencing the level of organisational resilience in terms of employees’ adaptive capability. It was therefore recommended that organisational managers should develop and sustain appropriate human resources management initiative capable of influencing the adaptive capacity of employees.